Operations & Client Success Manager - Bali, Indonesia

Are you a dynamic professional with a passion for operations management and client success? We are seeking an experienced Operations & Client Success Manager to lead and enhance our offshore operations in the vibrant heart of Bali, Indonesia. Private Advertiser is a leading digital marketing agency based in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung, known for our innovative and client-centric approach.

As an Operations & Client Success Manager, you will play a pivotal role in ensuring the smooth and efficient running of our operations while fostering strong client relationships. Your daily tasks will include overseeing project execution, managing team performance, and ensuring client satisfaction. This is an exciting opportunity to grow and develop your career in a dynamic and supportive environment.

📋 Tanggung Jawab Pekerjaan

• Oversee and manage daily operations to ensure seamless project execution
• Develop and implement strategies to enhance client satisfaction and retention
• Monitor and analyze operational performance metrics to identify areas for improvement
• Coordinate with cross-functional teams to ensure timely delivery of projects
• Provide excellent client support and ensure their needs are met
• Conduct regular client feedback sessions to gather insights and improve services
• Manage and mentor a team of operations and client success specialists
• Stay updated with industry trends and best practices in operations management and client success

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Operations Management, or a related field
• Minimum of 5 years of experience in operations management and client success roles
• Proven track record of managing offshore operations and teams
• Strong understanding of project management tools such as Asana, Trello, or Jira
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Familiarity with digital marketing and advertising tools such as Google Ads, Facebook Ads Manager, and Hootsuite
• Certification in Project Management (PMP) or similar is a plus

🛠️ Keahlian

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